Brookverly™ · Delivery Information

Shipping Policy

Processing, dispatch, U.S. delivery estimates, tracking, address changes, and shipment issues.

Last updated: October 9, 2026Market: United StatesSupport: service@brookverly.com

Up to 7Business days to dispatch

10–15Business days U.S. transit

30 daysReturn request window

5–10Business days refund processing

Orders are processed and dispatched within 7 business days after payment confirmation. Standard U.S. transit normally takes 10–15 business days after dispatch. Eligible return requests must be made within 30 calendar days after delivery. Approved refunds are normally processed within 5–10 business days.

Order Processing

Processing begins after payment confirmation. Orders are processed and dispatched within 7 business days. Business days generally exclude weekends and public holidays.

Standard U.S. Transit

Standard U.S. transportation normally takes 10–15 business days after dispatch. Delivery estimates are not guaranteed arrival dates.

Order Confirmation

Review the confirmation email and contact us promptly if the name, address, item, or quantity is incorrect. Changes cannot be guaranteed after fulfillment begins.

Shipping Address

Customers are responsible for providing a complete deliverable address. Additional costs caused by an incorrect, incomplete, refused, or undeliverable address may be the customer’s responsibility where permitted.

Tracking

Tracking details are provided after dispatch where available. Initial scans and carrier updates may take time to appear.

Split Shipments

An order may arrive in more than one package for operational reasons. Separate tracking details may be issued, and packages may arrive on different days.

Delays

Weather, holidays, customs, carrier capacity, transportation disruption, remote destinations, security events, or other circumstances outside reasonable control may affect transit.

Delivered but Not Found

Check the delivery location, household members, neighbors, building management, and carrier information. Contact us promptly with your order number if the package remains missing.