Brookverly™ · Returns & Refunds
Return & Refund Policy
Eligibility, authorization, return shipping, damaged orders, cancellations, and refund timing.
Orders are processed and dispatched within 7 business days after payment confirmation. Standard U.S. transit normally takes 10–15 business days after dispatch. Eligible return requests must be made within 30 calendar days after delivery. Approved refunds are normally processed within 5–10 business days.
30-Day Return Window
Eligible return requests must be initiated within 30 calendar days after confirmed delivery. Requests after this period may be declined unless law requires otherwise.
Contact Us First
Email service@brookverly.com before sending merchandise. Include the order number, item, reason, and photos when relevant. Unauthorized returns may be refused.
Return Eligibility
Unless defective, damaged, incorrect, or otherwise protected by law, products should be unused, unwashed, unaltered, complete, and in original condition with packaging, accessories, manuals, and components.
Non-Returnable Items
Subject to law, final-sale items, gift cards, personalized goods, used items, hygiene-sensitive goods once opened, and products damaged through misuse may be ineligible when clearly identified before purchase.
Kitchenware Condition
Cookware, food-storage products, knives, and utensils must be returned clean and without signs of cooking, cutting, washing, staining, seasoning, heat exposure, or food contact unless the return concerns a verified defect.
Return Authorization and Address
Approved requests receive written instructions and the applicable return address. Do not send returns to Room 205, No. 388 Huangjin Road, Nancheng Subdistrict, Dongguan City, Guangdong Province unless support expressly instructs you to do so.
Return Shipping Costs
For a change-of-mind return, the customer generally pays return shipping unless stated otherwise or required by law. If we confirm that an item was damaged, defective, or incorrect, we will provide an appropriate remedy and instructions.
Damaged, Defective, or Incorrect Items
Contact us promptly with clear photos of the item, packaging, shipping label, and affected area. Do not discard items or packaging before receiving instructions.
Cancellations and Refused Delivery
Contact us quickly to request cancellation. Cancellation cannot be guaranteed after processing begins. Refusing delivery is not a substitute for an authorized return and may create additional costs.
Inspection
Returned items are inspected after receipt. We may reasonably reduce or deny a refund for missing parts, use, damage, contamination, or condition changes not caused by us, subject to applicable law.
Refund Processing
After a refund is approved, Brookverly™ normally processes it within 5–10 business days to the original payment method where practicable. Banks may require additional posting time.
Original Shipping and Exchanges
Original shipping charges are generally non-refundable unless required by law or the return results from our confirmed error. Direct exchanges may not be available; support may recommend a return and new order.
Late or Missing Refunds
After our processing window, check your account and contact the payment provider. If still unresolved, email us with the order number and refund confirmation.
Consumer Rights
This policy supplements and does not limit any mandatory rights available under applicable consumer law.
Refined Living, Every Day.
Thoughtful kitchen essentials, clear policies, and dependable customer support.
Contact Brookverly™