Brookverly™ · Customer Care
Contact Us
Clear assistance before, during, and after your Brookverly™ purchase.
Orders are processed and dispatched within 7 business days after payment confirmation. Standard U.S. transit normally takes 10–15 business days after dispatch. Eligible return requests must be made within 30 calendar days after delivery. Approved refunds are normally processed within 5–10 business days.
How to Reach Us
Email service@brookverly.com or call +86 14726061028. Customer service hours are 8:00 AM – 10:00 PM Daily. Email is recommended for order-specific matters and attachments.
Information to Include
For faster help, include your full name, order number, checkout email, a concise description, and clear photographs for damaged, defective, missing, or incorrect items.
Product Questions
Tell us the product name or SKU and the information you need. We can clarify published materials, dimensions, care, included pieces, and intended ordinary kitchen use.
Order and Delivery Help
We can help with confirmation, address concerns, shipment status, tracking, delivery issues, and return eligibility. Processing and transit estimates remain those shown above.
Returns and Privacy Requests
Contact us before returning merchandise. Privacy requests may include access, correction, deletion, appeal, or opt-out rights where applicable. We may verify identity before acting.
Business Correspondence
Mail concerning the business may be sent to Room 205, No. 388 Huangjin Road, Nancheng Subdistrict, Dongguan City, Guangdong Province. Do not return merchandise there unless customer support gives that address in written return instructions.
Refined Living, Every Day.
Thoughtful kitchen essentials, clear policies, and dependable customer support.
Contact Brookverly™