Brookverly™ · Privacy & Personal Information
Privacy Policy
How Brookverly™ collects, uses, discloses, retains, and protects personal information.
Orders are processed and dispatched within 7 business days after payment confirmation. Standard U.S. transit normally takes 10–15 business days after dispatch. Eligible return requests must be made within 30 calendar days after delivery. Approved refunds are normally processed within 5–10 business days.
Scope and Controller
This policy applies when you visit brookverly.com, purchase, contact us, exercise privacy rights, or otherwise interact with the store. Dongguan Geju Technology Co., Ltd. operates Brookverly™ and determines relevant store processing.
Information We Collect
- Identifiers and contact data, such as name, email, phone, billing and shipping address.
- Order, transaction, product, return, refund, and customer-service information.
- Device, browser, IP address, cookie, pixel, usage, referral, and approximate location data.
- Marketing preferences, consent records, privacy choices, and communications.
- Information from Shopify, payment providers, carriers, fraud-prevention, analytics, and advertising partners.
Sources of Information
We receive information directly from you; automatically through the website and connected technologies; and from service providers, payment processors, carriers, analytics services, advertising partners, social platforms, and legally permitted sources.
How We Use Information
- Provide the store, checkout, purchases, shipping, returns, refunds, and support.
- Authenticate transactions, prevent fraud, secure accounts, and troubleshoot.
- Personalize and improve products, content, website performance, and service.
- Measure marketing, attribute advertising, build audiences, and deliver ads where permitted.
- Meet legal, tax, accounting, recordkeeping, enforcement, and compliance duties.
How We Disclose Information
We may disclose information to Shopify; payment and fraud-prevention providers; fulfillment and shipping partners; hosting, security, analytics, communications, professional advisers, and advertising providers; corporate transaction parties; and authorities where legally required.
We do not disclose personal information merely for money. Certain advertising or analytics disclosures may be considered “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws.
Shopify
Our store is hosted by Shopify, which processes information to provide commerce, checkout, security, analytics, and related services. Shopify’s own privacy documentation describes its independent practices.
AppLovin Advertising Disclosure
If AppLovin advertising technology is enabled, we may use AppLovin as an advertising and measurement partner and may collect or disclose device, browser, IP address, cookie or similar identifiers, page and interaction events, referral and attribution information, purchase or conversion events, and related technical data as permitted by law.
AppLovin Pixels, Cookies, APIs, and Scripts
If AppLovin’s pixel, cookies, API, script, or other integrations are enabled, the website must display a compliant cookie banner or comparable consent mechanism. It must identify AppLovin and the technologies used, provide required notice before applicable processing, collect valid consent where legally required, record and respect user choices, and allow withdrawal or adjustment of consent.
Non-essential advertising technologies should not activate before consent where prior consent is required.
Cookies and Similar Technologies
We may use necessary, preference, analytics, security, and advertising technologies. Browser controls may block some cookies, but doing so can affect functionality. Where available, use the website’s cookie settings or privacy-choice link to change non-essential preferences.
Advertising Choices and Opt-Outs
Depending on location, you may opt out of targeted advertising, sale, or sharing through an available privacy-choice mechanism. We also process legally recognized browser-based opt-out preference signals, such as Global Privacy Control, where required.
U.S. State Privacy Rights
Subject to applicable law and exceptions, eligible residents may request access, confirmation, correction, deletion, portability, a list of categories or third parties, opt-out of sale/sharing/targeted advertising, limit use of sensitive data, and appeal a denied request. We will not unlawfully discriminate for exercising rights.
Submitting a Privacy Request
Email service@brookverly.com with “Privacy Request” in the subject line. Describe your request and state of residence. We may verify identity and, for an authorized agent, authority to act.
Data Retention
We retain information only as reasonably necessary for the purposes described, including order fulfillment, customer service, security, disputes, legal obligations, tax, accounting, and enforcement. Retention varies by data type and context.
Security
We use reasonable administrative, technical, and organizational measures. No internet transmission or storage system can be guaranteed completely secure.
Children
The store is not directed to children under 13, and we do not knowingly collect their personal information through the store. Contact us if you believe a child provided information.
International Processing and Changes
Information may be processed in countries different from where you live, subject to applicable safeguards. We may update this policy prospectively and will show the revision date.
Contact
Privacy questions and requests: service@brookverly.com; Room 205, No. 388 Huangjin Road, Nancheng Subdistrict, Dongguan City, Guangdong Province; +86 14726061028.
Refined Living, Every Day.
Thoughtful kitchen essentials, clear policies, and dependable customer support.
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